VisitsTracker › Domiciliary care
Proof that the care call happened
Home visits record themselves from time spent at the address, so nobody is reconstructing a run from memory at the end of it. Short calls, missed calls and travel are visible the same day rather than at the end of the month.
No card needed. Set up in an afternoon.
What you get
Call durations that are measured, not remembered
Calls record themselves
A visit is created from time inside the boundary at the address, with the time in and the time out. Carers are not typing durations into a form after the fact.
Short and missed calls surface the same day
A call that never started inside its window raises an alert, and coverage lists the addresses nobody has reached. Both while you can still send somebody.
Durations are measured, not entered
The length of a call comes from the readings, so a rota line and an invoice line can be checked against the same record instead of against each other.
Travel between calls is measured
The day’s distance is built from readings we trust, at the rate you set, one claim per person per day. A day under half a kilometre creates no claim at all rather than a wrong one.
Lone working is covered
Gone-quiet alerts if a carer’s phone stops reporting after they clocked in, and an SOS that emails everyone who can see them with a link a responder can open without an account.
Carers see their own record
The app shows exactly what is held about them, counted rather than summarised, and they can export all of it themselves without asking anyone. In a sector with this much turnover, that is the difference between a tool people accept and one they fight.
Evidence somebody else can check
A day report with the map, every reading and what we made of it, the photos, and every edit with who made it. Each day carries a fingerprint, so a reader can verify the record was not altered afterwards.
Collection stops outside working hours
Set the hours and nothing outside them is stored. That is refused on our side rather than switched off in the app, which is what makes it answerable to a carer who asks.
What this is not
This is visit verification, hours and travel. It is not a care management system: there are no care plans, no electronic medication records, no assessments and no policy library, and it does not submit anything to a commissioner or a local authority for you. If you already run care management software, this answers the part that software takes on trust, which is whether the call happened and how long it lasted.
Straight answers
Questions people ask
Do carers have to tap in and out at every call?
No. The visit comes from time spent inside the boundary at that address, with arrival and departure recorded. They clock in once at the start of the run and out at the end.
How do we spot a missed or a short call?
Both show up the same day. A planned window that nothing started in raises an alert, and coverage lists addresses by how long since anyone was there, never-visited first.
Is this electronic visit verification?
It does the same job: an independent record that the call happened, when it started, when it ended, and that the record has not been altered since. We are not a certified EVV vendor for any particular national scheme, so check that scheme’s requirements before relying on this for a submission.
Does it hold care plans or medication records?
No. It holds visits, hours, travel, photos, signatures and any fields you add yourself. Care plans, medication records and assessments stay in your care management system.
What about carers who object to being tracked?
Collection is limited to the hours you set and refused outside them at the server. The app shows each carer exactly what is held about them and lets them export it without asking permission. When there is an argument about unpaid travel time, the same record is what backs them up.
Also part of VisitsTracker
The rest of the product
Try it on one van for a week.
Put it on one phone, run a normal week, and see what comes out the other end.