VisitsTracker › Domiciliary care
Proof that the care call happened
Home visits record themselves from time spent at the address, so nobody is reconstructing a run from memory at the end of it. Short calls, missed calls and travel are visible the same day rather than at the end of the month.
No card needed. Set up in an afternoon.
Durations come from the readings, so a rota line and an invoice line check against the same record.
The call
Call times taken from the doorstep
The carer does not phone a line or tap a code. Being inside the boundary starts the call and leaving ends it, which is also what the funder wants.
- Arrival and departure without a call-monitoring number to remember.
- Works with no signal and syncs later, because homes are where signal dies.
- The rostered time sits next to the actual one on every line.
The nine-minute call is the one to look at, and it surfaces the same day rather than in a quarterly audit.
Short and missed
The exceptions come to you
Nobody has time to read eight hundred call records. The ones that were short, late, or did not happen are the report, and they arrive by themselves.
- Short calls flagged against the commissioned duration, per package.
- A missed call alerts while there is still time to send somebody.
- Late runs are visible on the board before the family telephones.
Evidence
What the commissioner and the family can both see
Care records are read by people outside your organisation. Give each side exactly their own, and the monthly evidence pack stops being a project.
- A scoped page per commissioner, covering only their own packages.
- Notes, photos where consented, and the times, on one record per call.
- Exports in the shape the contract asks for, reproducible month to month.
Also in the box
Call durations that are measured, not remembered
Travel between calls is measured
The day’s distance is built from readings we trust, at the rate you set, one claim per person per day. A day under half a kilometre creates no claim at all rather than a wrong one.
Lone working is covered
Gone-quiet alerts if a carer’s phone stops reporting after they clocked in, and an SOS that emails everyone who can see them with a link a responder can open without an account.
Carers see their own record
The app shows exactly what is held about them, counted rather than summarised, and they can export all of it themselves without asking anyone. In a sector with this much turnover, that is the difference between a tool people accept and one they fight.
Collection stops outside working hours
Set the hours and nothing outside them is stored. That is refused on our side rather than switched off in the app, which is what makes it answerable to a carer who asks.
What this is not
This is visit verification, hours and travel. It is not a care management system: there are no care plans, no electronic medication records, no assessments and no policy library, and it does not submit anything to a commissioner or a local authority for you. If you already run care management software, this answers the part that software takes on trust, which is whether the call happened and how long it lasted.
Straight answers
Questions people ask
Do carers have to tap in and out at every call?
No. The visit comes from time spent inside the boundary at that address, with arrival and departure recorded. They clock in once at the start of the run and out at the end.
How do we spot a missed or a short call?
Both show up the same day. A planned window that nothing started in raises an alert, and coverage lists addresses by how long since anyone was there, never-visited first.
Is this electronic visit verification?
It does the same job: an independent record that the call happened, when it started, when it ended, and that the record has not been altered since. We are not a certified EVV vendor for any particular national scheme, so check that scheme’s requirements before relying on this for a submission.
Does it hold care plans or medication records?
No. It holds visits, hours, travel, photos, signatures and any fields you add yourself. Care plans, medication records and assessments stay in your care management system.
What about carers who object to being tracked?
Collection is limited to the hours you set and refused outside them at the server. The app shows each carer exactly what is held about them and lets them export it without asking permission. When there is an argument about unpaid travel time, the same record is what backs them up.
Also part of VisitsTracker
The rest of the product
Try it on one van for a week.
Put it on one phone, run a normal week, and see what comes out the other end.